Need Help?
FAQs
Please contact our sales team directly, if below answers cannot help you.
FAQs for company
How is LUISWAY brand?
Luisway is China Leading bag manufacturer of China, has:
– 15 years bag manufacturer experience.
– 15000 square meters factory
– 150 skilled workers
Did you pass any factory audit ?
Yes, we have pass factory audit for BSCI and Sedex.
What Certifications do you have?
ISO9001, SGS, BSCI certifications etc. 100% quality check and testing before each of shipment.
How do you provide after-sales service while you are at China?
We focused on international business for 15 years, you just take picture, video with specific description via mail, our after-sales team will analyze and support accordingly.Also can support through whatsApp and telephone conference.
What is your Payment methods?
Accept payment via T/T (Bank transfer), Western Union, and L/C.
How long is your production time?
7 working days for the sample, 25-40 days for bulk order,All goods will be checked before packing.
What is the Shipping Way?
20-30 days by sea to your nearest seaport, 2-5 days by air to your nearest airport, 3-5 days by express to your doorstep, 10-15days by DDP shipping through sea, to your doorstep, with all customs cleared and tax paid, no need any extra cost for Asia and middle east area.
FAQs for products
Can you provide me your catalogue?
We are major in all the fabric bags, our product include handbag, duffle bag, cosmetic bag, tote bag, backpack, fanny pack, wallet, cooler bag.
Please kindly tell us your contact information if you want the newest catalogue.
What's your MOQ(Minimum order quantity)?
For leather bags, the MOQ is 200PCS.
For polyester or canvas fabric bags, MOQ is 500PCS
How to do if I can’t reach your minimum order quantity?
Do not worry about that. If you can’t reach MOQ for each item, we suggest you refer to our goods in stock and group sourcing items. We also can send you the latest list of the prompt goods for your reference.These are also our hot selling items. You can get them in lower price and smaller quantity.
What kind of material can I choose?
PU, Genuine Leather, PVC leather, bonded leather, Ployester, or as your requirements.
Can you help me make my own design? How about the sample fee and sample time?
Sure. We have a professional development team to design new items. And we’ve made OEM and ODM items for many customers. You can tell me your idea or provide us the drawing draft. We will develop for you. As to the sample time is about 3~10 days. The sample fee is charged according to the material and size of the product and it will be refunded after ordering with us.
Can I custom the bags with my logo?
Sure, just provide us the AI file of your logo, we have great collections of logo craft for your choice.